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Return & Exchange Policy
At Resham Sang, we take great pride in bringing you beautiful handloom sarees crafted with care and tradition. We carefully check every product before dispatch to ensure that it reaches you in excellent condition.
We understand that purchasing a saree online is a personal experience. Our return and exchange policy is designed to make the process fair and transparent for both our customers and our business.
Please read the following terms carefully before placing your order.
1. Our Saree Colours & Handloom Products
We make every effort to display the colours of our sarees as accurately as possible in our photographs.
However, slight colour variations may occur because of:
- Different mobile, laptop or computer screens
- Screen brightness and display settings
- Photography and lighting conditions
A minor difference in colour or appearance will therefore not be considered a product defect and will not qualify for a return or exchange.
As many of our sarees are handloom and handcrafted, slight variations in weaving, texture, zari, motifs, threads or finish are natural characteristics of the product. These unique variations are part of the charm of authentic handloom textiles and are not considered manufacturing defects.
2. When Can You Request an Exchange?
We are happy to offer an exchange when:
- You have received a different product from the one ordered.
- The product has a genuine manufacturing defect.
- The product has been damaged during transit.
- The same product is available with us for replacement.
All exchange requests must be reported within 48 hours of delivery.
3. When is Exchange or Return Not Available?
To keep our policy fair and transparent, we cannot accept returns or exchanges for:
- Change of mind after placing the order.
- Not liking the colour.
- Not liking the fabric or texture.
- Not liking the design, pattern or appearance.
- Minor colour differences caused by screen settings or photography.
- Natural variations in genuine handloom products.
- Products that have been worn, used, washed, ironed or altered.
- Products without their original tags or packaging.
- Products damaged after delivery due to customer handling.
We request you to carefully review the product photographs, description, fabric details and other information before placing your order.
4. How to Report a Wrong, Damaged or Defective Product
If you receive a wrong, damaged or defective product, please contact us within 48 hours of delivery.
Please send us:
- Order number
- Clear photographs of the product
- Photographs of the outer package
- Photograph of the shipping label
- A clear unboxing video, if available
An unboxing video is strongly recommended, particularly for damage or missing-item claims, as it helps us investigate the matter quickly and fairly.
Contact Us
Email: resham sang@gmail.com
Phone / WhatsApp: +91 9826498472
5. Return & Exchange Process
Once we receive your request, our customer support team will review the details and inform you whether the request is approved.
If Reverse Pickup Is Available
If our delivery partner provides reverse-pickup service at your PIN code, Resham Sang will arrange the pickup.
If Reverse Pickup Is Not Available
If reverse pickup is not available at your location, you may send the product to us using a reliable, trackable courier service.
For an approved wrong-product or manufacturing-defect claim, Resham Sang will reimburse the reasonable return shipping charges against a valid courier receipt/bill.
The product should be packed securely to prevent damage during return transit.
6. Conditions for Returning a Product
For an approved return or exchange, the saree must be:
- Unused and unwashed
- Unaltered
- In its original condition
- With all original tags and labels attached
- With original packaging intact
- Accompanied by the invoice/order details
If a returned product is used, washed, altered or damaged because of inadequate packaging, we may not be able to approve the exchange or refund.
7. Refund Policy
A refund will be provided when:
- A wrong product has been delivered and the same product is unavailable for exchange.
- A genuine manufacturing defect is confirmed and a replacement is unavailable.
- An order is cancelled by Resham Sang because the product has become unavailable.
- An eligible cancellation is approved before dispatch.
Once the returned product has been received and inspected, the refund will be processed to the original payment method, where applicable.
Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to appear in your bank account may vary depending on your bank or payment provider.
8. Refunds for COD Orders
For eligible refunds on Cash on Delivery (COD) orders, we may request the customer’s bank account or UPI details.
The information provided must belong to the customer/order holder, and the refund will be processed only after verification.
9. Sale & Discounted Products
Products purchased during:
- Sale periods
- Clearance sales
- Special promotional offers
- Heavily discounted offers
may have different return or exchange conditions, which will be clearly mentioned with the respective offer/product.
Unless specifically stated otherwise, sale or discounted products are not eligible for return due to change of mind, colour preference, fabric preference or design preference.
However, genuine cases involving a wrong or defective product will be reviewed in accordance with this policy.
10. Custom & Special Orders
Customized, altered, specially sourced, pre-booked or made-to-order products are generally not eligible for return, exchange or refund.
However, if we have supplied a product different from what was specifically agreed upon or a genuine manufacturing defect is identified, please contact us within 48 hours so that we can review the matter.
11. Tampered or Damaged Parcel at Delivery
We take care to pack every order securely.
If your parcel appears to be:
- Opened
- Torn
- Heavily damaged
- Tampered with
- Repacked or otherwise suspicious
we strongly recommend not accepting the parcel and immediately informing the delivery person.
Please contact Resham Sang as soon as possible so that we can assist you with the matter.
12. Cancellation Policy
Orders may be cancelled before dispatch by contacting us at:
Email: resham sang@gmail.com
Phone / WhatsApp: +91 9826498472
Once an order has been dispatched, cancellation may not be possible.
Resham Sang may also cancel an order in exceptional circumstances, such as:
- Product becoming unavailable
- Incorrect or incomplete delivery information
- Invalid contact details
- Payment verification issues
- Suspected fraudulent activity
If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.
13. Failed Payment
If your bank account is debited but the order is not successfully placed, the payment is generally reversed automatically by the bank/payment gateway according to their applicable process.
If the amount does not return within the expected period, please contact us with your payment/transaction details and we will assist you wherever possible.
14. Important Note About Handloom Sarees
At Resham Sang, we celebrate the beauty of Indian handloom traditions.
Small variations in:
- Weaving
- Thread
- Texture
- Zari
- Motifs
- Borders
- Colour
- Finish
can occur naturally in handcrafted textiles.
These characteristics make each saree unique and will not ordinarily be treated as manufacturing defects.
15. Our Right to Review a Claim
We genuinely want to resolve valid issues fairly. At the same time, every return or exchange request is subject to verification.
Resham Sang reserves the right to decline a claim when:
- It is reported after the applicable 48-hour period.
- The product has been used, washed or altered.
- Tags or original packaging are missing.
- The issue falls under normal handloom variation.
- The reason is simply a change of preference.
- The product does not match the condition in which it was delivered.
Our decision will be based on the information, photographs/videos and condition of the product available for review.
16. Shipping Information
- Dispatch: Within 2 business days after order confirmation.
- Estimated delivery: 5–8 business days after dispatch, depending on the destination.
- Shipping charges: Applicable shipping charges will be displayed at checkout.
- Delivery timelines may occasionally be affected by courier delays, weather, festivals, public holidays or circumstances beyond our control.
Contact Resham Sang
We are always happy to help.
Resham Sang
119, Shivsagar Colony,
Indore, Madhya Pradesh, India
Email: resham sang@gmail.com
Phone / WhatsApp: +91 9826498472
Thank you for choosing Resham Sang and supporting the beauty of Indian handloom.
